CRM for Logistics & Supply Chain

Logistics is built on trust. We help freight forwarders and logistics providers systematically maintain and grow customer relationships.

The Typical CRM Challenges in Logistics Supply Chain

The Commodity Trap

Transportation is interchangeable - customers switch for 2% price advantage. How do you differentiate?

The Spot Market Stress

Requests come in, capacity is tight - who gets the slot? The best customer?

The Claims Chain

One delayed shipment - and the customer is gone. But did you see it coming?

The Growth Paradox

More customers = more chaos. How do you scale relationships without losing quality?

How We Help Logistics Supply Chain Companies

1

Customer Value Management

Prioritize customers by strategic value - not just by volume.

2

Account Health Monitoring

Early indicators for customer churn: volume fluctuations, claims, contact frequency.

3

Service Recovery

Systematically track claims and use them as opportunities for customer retention.

4

Key Account Programs

Serve top customers with dedicated teams, SLAs, and regular reviews.

CRM Features for Logistics Supply Chain

FunctionBenefits for your industry
TMS IntegrationShipment data, transit times, claims automatically in the CRM.
Lane ManagementWhich customer ships which routes? Where is cross-selling potential?
Claim TrackingLink claims to customers - identify patterns, act proactively.
RFQ ManagementProcess RFPs and spot requests in a structured way.
Capacity AlertsPrioritize top customers when capacity is tight.

Typical Use Cases

Key Account Excellence

Serve top 20 customers with a structured program.

+25% Retention

Proactive Service Recovery

Immediately inform the customer about delays - before they call.

40% Fewer Escalations

Cross-Selling Lanes

Win customers for new routes and services.

+30% Wallet Share

Who Is This For?

Ideal for you if:

  • ✓ You're in the Logistics Supply Chain sector
  • ✓ Your company has 20-500 employees
  • ✓ You have at least 5 people in sales
  • ✓ Your CRM isn't working optimally or you don't have one

Typical clients:

  • • Freight forwarders & carriers
  • • Contract logistics providers
  • • Courier & express services
  • • Logistics platforms & freight brokers

Frequently Asked Questions

That depends on your situation. We provide vendor-neutral advice and recommend the system that fits your requirements.
Typically 6-12 weeks. An MVP can be live in 4 weeks.
Potential analysis $499 (credited toward engagement). Implementations $5,000-$15,000. Ongoing support starting at $950/month.

Ready for Professional CRM in Logistics Supply Chain?

In 35 minutes, we analyze your CRM situation and show you concrete optimization potential.

Fully credited toward engagement.